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Use of Site
You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. Deep-linking, embedding or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.
1. Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
2. Change these Conditions from time to time and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Third Party Links
In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
How to Place an Order
Sign up to place an order by clicking on the “SIGN UP” tab and following the steps
All orders take 1 - 2 working days to be dispatched.
All items out of stock normally take between 7 to 14 weeks to receive from supplies. Should any part of your order need to be ordered in, your order will only be dispatched once the full order is complete for delivery?
If any items are needed urgently, please enquire telephonically or via mail.
Although every effort is made to ensure that the orders are delivered on time, supplier shortages and postage problems may occur from time to time.
We do rely on our suppliers for stock so this is sometimes out of our control.
Should a product have been discontinued, you will be notified and be given the opportunity to receive a full refund of the order.
We do not currently service locations outside of South Africa.
For further information contact us on firstname.lastname@example.org
When you click to make a purchase with us legal obligations arise and your right to refund of monies paid in any other way agreed by us are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree to all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. Once payment has been made you may cancel the order subject to our terms and conditions. If you have any queries please contact us before making any purchase for any service through this website. We are not responsible for delayed deliveries caused by any problems which may arise due to the importation of goods. This includes, but is not limited to, suppliers delaying orders, customs detaining shipments, acts of God, SARS inspections, customs inspections, Port Health inspections or flight delays. This means that if an order is delayed, the customer may be entitled to a refund at the discretion of the company. Delivery estimates are only estimates. Refunds will be made at the discretion of the company. After 7 working days from payment date refunds will be considered. Please do not purchase if you do not agree to these conditions. Further to this, if delivery is made and you are not available at the address and/or your phone number is not working - resulting in the shipment been returned to Al-Cell store - the customer will be liable for shipping costs due to non-delivery.
Return and Refunds
In order to be fully eligible for any credit, refund, repair or replacement under this Returns Policy, Products must be returned directly to Al-Cell store. Should you for any reason wish to cancel your purchase you will be liable for all shipping costs that may arise, caused by the shipping of the requested item back to the original seller. An additional cost of 10% handling fee will also be charged. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. Refunds are subject to Our store authorising the return. All return requests must be made less than 48 hours from delivery. Only items that are unopened in their original packaging may be returned. Not all returns or cancellation requests will be granted.
Unsuitable items may be refunded or exchanged within 2 days of receiving your purchase. Any item wished to be returned should be in its original packaging with labels still attached, should not have been worn and returned in the new condition that you received it in.
The item must be properly protected with its original packaging and still in the perfect condition for the purposes of resale i.e. not damaged or soiled together with all its documentation, instructions and accessories. A non-defective item will not be accepted if the item shows signs of extended use beyond the time required to try them on or test them.
The courier/posting costs will be carried by the customer and will have to be paid in advance.
Secure payment with PayFast
PayFast is a payments processing service for South Africans and South African websites. We enable easy, secure and instant transfer of money between online buyers and sellers.
Customers can make secure payments with credit cards (Visa and MasterCard), Instant EFT (bank transfers to any of SA's four biggest banks that get instantly verified).
For more info on payfast visit www.payfast.co.za
PayFast is committed to keeping you and your information secure. We have a multitude of checks in place to protect both buyers and sellers from fraudulent transactions.
We use Extended Validation SSL with 256-bit encryption. Only two of the four major South African banks use this, the highest, level of encryption currently available.
3D Secure is in place for all credit card transactions.
All sensitive info is encrypted within our own database.
We run penetration testing on our system on a weekly basis to look for vulnerabilities. We are only required to do it once every three months, but we run it every week.
Our entire site, blog and help site are served off secure servers, making it harder to perpetrate phishing attacks.
We also have an excellent monitoring system that does, among other things: GEO IP tracking, velocity testing, BIN/IIN validation and checks against online databases.
3D Secure is an extra layer of security in using your credit card for online transactions. For online transactions over R1000 you'll be asked to enter your 3D Secure password (different from the PIN), which is called Verified by Visa and MasterCard SecureCode by the respective credit card companies.
You have to register for 3D Secure with your card issuing bank, and can be set up either as a password of your choice or a one-time-password that will be sent to you by email/SMS. Please click on your bank logo for information on how to set up 3D Secure with your bank, if you haven't already done so.
We do not accept any exchange or returns on any sale items. Please ensure the product is correct before you place your order.
For further queries please contact email@example.com
We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).
The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.
When you visit alcell.co.za or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Restrictions - Only users of 18 years or older are allowed to use services of this website.